Shipping & Policies

Welcome

Welcome to Pip & Lola's Everything Homemade. Here in our tiny abode we specialize in cold-processed and hot-processed soaps. It is very important to know that all of our soaps are handmade. We will offer up many of the same soaps throughout the year but bear in mind that our stock is refilled (and therefore made) a number of times throughout the year and this means variations in the color, shape and appearance of the soaps. Even though the same processes are being used this doesn't guarantee the item you receive will look exactly like the photo. We do our best to ensure consistency in the product, but there will be little differences because it is being created by human hands (and isn't that one of the wonderful things about handmade soaps?).

All soap weights are calculated BEFORE curing. We try to keep the weights consistent but the soaps shrink somewhat during the curing process and different oil combinations shrink at different rates and so we can't always know what the Soap Gods are plotting for the final outcome.

Payments

Currently we accept PayPal, Dwolla and money orders for payment. You can also use PayPal to pay with a credit/debit card even if you don't have a PayPal account. For those paying with money orders, soaps will not be shipped until payment clears.

We appreciate prompt payment but understand "things happen." If using PayPal, Dwolla or credit cards, payment is expected within 24 hours of order placement (If you need more time, contact us and we can work with you). Money orders must be received within a week of order placement BUT you MUST notify us if you are paying by money order so that we can be on the lookout for it. If payment is not made within the set time frame and no other arrangements have been made, order will be canceled and item will be relisted.

Shipping

Your purchase will be shipped within 5 days of cleared payment. We will notify you as soon as possible when the item has been shipped. Confirmation and tracking is included in the price of shipping for both of our peace of mind. All items will be shipped First Class UNLESS requested otherwise or in the case that a Flat Rate Priority package would be more cost effective.

We include FREE CONTINENTAL US shipping. If you are from outside of the Continental US and would like to order, please message us with your order and shipping information and we will invoice you for the items and include shipping costs. We do NOT charge a HANDLING fee.

Refunds

Refunds and exchanges will be handled on a case by case basis. We here at Pip & Lola's want you to be happy with your purchase and if for any reason you aren't - please let us know and we will try to correct it to be best of our abilities.

No refunds or exchanges after 14 days (local/US) or 21 days international.

Additional

Custom orders are accepted. Please keep in mind that the curing process is a minimum of 4-6 weeks when placing custom orders. There is a 4 full-sized bar minimum order requirement for custom orders.

We also take "recipe suggestions" but may not always offer suggestions up for sale. IF you want to guarantee your suggestion is for sale, we recommend placing a custom order.

We also do WHOLESALE. Contact us for our wholesale rates or any additional questions.

All soap purchases come with at least one sample of a differing variety of soap.

Legal imprint